Shipping policy

At Nana’s Choice, we strive to provide fast, reliable, and secure shipping for all orders placed through our Shopify store.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email along with tracking details.

Shipping Rates & Delivery

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 2–5 business days
  • International Shipping: 7–15 business days

Delivery times may vary depending on your location, shipping carrier, weather conditions, or holiday periods.

Free Shipping

We offer free shipping on qualifying orders during promotional periods or on orders above the minimum amount displayed on our website.

Order Tracking

After your order has been shipped, you will receive a tracking number via email to track your shipment in real time.

If you experience any issues with tracking, please contact our support team for assistance.

Incorrect Address Information

Customers are responsible for providing accurate shipping and billing information during checkout.

Nana’s Choice is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping details.

Lost or Delayed Packages

Although we work with reliable shipping carriers, delays may occasionally occur due to factors outside our control.

If your package is significantly delayed or lost, please contact us and we will assist you in resolving the issue.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging.

We will review the issue and provide a suitable resolution as quickly as possible.

Contact Information

If you have questions regarding shipping or your order, please contact us:

Email: info@nanaschoiceskin.com

Phone: (714) 944-6535

Location: Buena Park, California, USA